Careers: Apply

Job Description

• Collection of accounts receivable, outstanding rentals, and bad debts
• Credit approvals for term and balance forward accounts
• Credit approvals for consumer and commercial account rentals
• Assist customers inquiring about their accounts and rents
• Locate new contact information for credit customers
• Perform sundry account maintenance
• Registration of accounts through Personal Property Registry
• Work with Equifax reports and their reporting criteria
• Work with Small Claims Courts system
• Provide regular status reports to the Store Manager
• Provide monthly status reports to the Account Services Regional Manager

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent interpersonal, communication and negotiation skills
• Ability to provide a high level of customer service, both in-store and over the phone
• Thorough organizational skills
• Ability to take initiative and work independently
• Ability to lift and carry large boxes
• Ability to take ownership of tasks and follow them through to resolution
• Basic knowledge of Microsoft Office (Excel, Word, Outlook)
• Experience with consumer credit and collections an asset

Job Description

• Repair and maintain brass and or woodwind instruments

Job Requirements

• Strong work ethic
• Working knowledge of woodwind and brass instruments
• Mechanically inclined
• Good problem solving skills
• Enjoy working with their hands

Job Description

• Complete instrument parts research, ordering, receiving, and follow up
• Complete a variety of internal reports (including, but not limited to, monthly billing reports, regional projections reports, etc.)
• Communicate with staff at other locations on band repair queries
• Answer incoming phone calls from staff and customers
• Assist with shipping and receiving of rental instruments for store locations
• Assist with the management of band repair department inventory
• Keep workspaces clean and organized
• Ensure compliance with health and safety policies and assist with rectifying any identified issues
• Clean band and orchestral instruments, as required
• Other tasks, as needed

Job Requirements

• Must be a musician who plays at least one instrument – Preference will be given to candidates who play an instrument(s) in the band and orchestra family
• Proven strong work ethic and commitment
• Ability to work independently
• Positive attitude and steady composure
• Functional knowledge of spreadsheet software (MS Excel)
• Good organizational skills and attention to detail
• Ability to problem solve and troubleshoot
• Ability to lift up to 50 lbs
• Knowledge of band instrument part names is an asset

Job Description

• Complete instrument parts research, ordering, receiving, and supplier follow up
• Complete a variety of internal reports (including, but not limited to, monthly billing reports, regional projections reports, petty cash reconciliation, etc.)
• Communicate with staff at other locations about band repair queries
• Communicate with customers for repair estimates
• Ship and receive rental instruments to/from store locations
• Organize and maintain band repair department inventory
• Clean assigned band repair tooling and equipment
• Keep workspaces clean and organized
• Ensure personal compliance with health and safety policies and assist with rectifying broader identified issues
• Other tasks, as needed

Job Requirements

• Must be a musician who plays at least one instrument - preference will be given to those who play an instrument(s) in the band and orchestra family
• Proven strong work ethic and commitment
• Ability to work independently
• Positive attitude and steady composure
• Functional knowledge of spreadsheet software (MS Excel)
• Good organizational skills and attention to detail
• Ability to problem solve and troubleshoot
• Ability to lift up to 50 lbs
• Knowledge of band instrument part names is an asset

Our Distribution Center, located in the Tilbury Business Park (Delta, BC), is currently seeking a delivery driver. 

Job Description

• Sort and assemble skids ensuring safe & accurate delivery
• Load and unload delivery trucks
• Daily/weekly vehicle inspections
• Distribute shipments to respective departments within the warehouse
• Deliver shipments to customers on assigned routes using Long & McQuade trucks
• Unload goods as per customer specifications
• Maintain shipping logs and properly file all paperwork
• Keep delivery vehicles clean and ensure compliance with health and safety standards
• Provide assistance to co-workers in general housekeeping maintenance

Job Requirements 

• Valid Class 5 license with a clean driving record and at least 5 years driving experience
• Comfortable driving large 5-ton box trucks
• Must have strong attention to detail
• Enjoy working in a physically demanding and fast-paced environment
• Strong organizational and time management skills
• Ability to excel in a self-directed work environment
• Ability to problem solve and troubleshoot
• Basic computer literacy and arithmetic skills
• Knowledge of musical equipment an asset

If you’re interested in taking on a new challenge at Canada’s largest musical instrument retailer, we encourage you to apply today.

Long & McQuade is Canada's largest and fastest-growing musical instrument retailer with over 75 stores stretching from Victoria, BC to St. John's, Newfoundland. Founded in 1956 and still family-owned and operated, Long & McQuade has become the preferred destination for both professional and amateur musicians alike. Long & McQuade offers:

• Benefits plan (including medical, dental, prescription drugs, short and long term disability, life insurance and travel insurance)
• An optional pension plan (with contributions matched by Long & McQuade!)
• Staff purchase benefits
• Opportunities for advancement

Job Description

• This role includes duties as both a warehouse associate, as well as a delivery driver. 
• Conduct pre-trip safety inspections of the vehicle before operation.
• Deliver product to customers on assigned routes using Long & McQuade trucks.
• Unload goods as per customer specifications
• Assist in the loading and unloading of delivery trucks
• Distribute received shipments to respective departments within the warehouse
• Pick orders and process outgoing shipments to retailers, customers, and suppliers. 
• Maintain shipping logs and properly file all paperwork
• Pack and unpack goods for shipping and receiving
• Use of forklifts, pallet trucks and shipping carts
• This is a physical job that requires lifting and moving merchandise for the duration of a shift.

Job Requirements 

• Valid Class 5 license with a clean driving record and at least 5 years of driving experience
• Comfortable driving large 5-ton box trucks (32 feet in length)
• Ability to safely lift up to 50 lbs
• Must have strong attention to detail
• Enjoy working in a physically demanding and fast-paced environment
• Strong organizational and time management skills
• Ability to excel in a self-directed work environment
• Ability to problem solve and troubleshoot
• Basic computer literacy and arithmetic skills
• Knowledge of musical equipment is an asset.

Long & McQuade is Canada's largest and fastest growing musical instrument retailer with over 95 stores stretching from Victoria, BC to St. John's, Newfoundland. Founded in 1956 and still family-owned and operated, Long & McQuade has become the preferred destination for both professional and amateur musicians alike. Long & McQuade offers:

• A competitive benefits plan (including medical, dental, prescription drugs, short and long term disability, life insurance and travel insurance)
• An optional pension plan (with contributions matched by Long & McQuade!)
• Staff purchase benefits

Job Requirements

• Must have previous experience or training in electronics repair, preferably of music gear.
• Proven strong work ethic and commitment
• Ability to take initiative and work independently
• Positive attitude and steady composure
• Good organizational skills and attention to detail
• Provide quality and timely repairs and maintenance to gear purchased from Long & McQuade
• Provide quality and timely repairs and maintenance to gear from our store demo stock and rental inventory
• Use our common sense approach with customers to troubleshoot and solve problems
• Answer telephone calls and follow up with customers in a timely and professional manner
• Maintain accurate and detailed computer records of all active repairs
• Follow up on parts orders with suppliers
• Read schematics and service manuals
• Maintain a clean and organized workplace

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Monday to Friday
• Ability to commute/relocate:
• Delta, BC: reliably commute or plan to relocate before starting work 

Experience:

• Electronics Repair: 1 year or Diploma/Certificate in Electronics
• playing a musical instrument: 1 year 

Are you passionate about guitars and have a keen eye for detail? Long and McQuade, a leading musical instrument retailer, is seeking a dedicated Guitar Quality Control Specialist to join our team. As a Guitar QC Specialist, you will play a crucial role in maintaining the highest standards of quality for our guitar inventory.

Responsibilities:

• Conduct thorough quality inspections on each guitar to ensure they meet both company and supplier standards
• Identify and document any defects, imperfections, or issues in the guitars
• Perform necessary adjustments, repairs, or setups to bring guitars up to standard, as required
• Collaborate with suppliers and internal teams to address quality-related concerns and provide feedback
• Maintain accurate records of inspections, repairs, and other related tasks
• Assist with general warehouse duties, including receiving and organizing shipments
• Maintain cleanliness and organization in the guitar QC area and the warehouse

Requirements:

• A passion for guitars and a strong understanding of their components, construction, and quality standards
• Attention to detail and the ability to identify subtle defects or imperfections
• Basic knowledge of guitar setups, adjustments, and repairs
• Strong communication skills to effectively communicate with suppliers and internal teams
• Organizational skills to maintain accurate records and manage the workflow efficiently
• Physical stamina to handle the demands of a warehouse environment, including lifting and moving guitars
• Proactive problem-solving skills and the ability to work independently
• Previous experience in a similar role or a background in guitar maintenance is preferred

Join our team and contribute to the quality assurance of our guitar inventory. Your expertise and dedication will help ensure that our customers receive the best possible guitars from Long and McQuade. Apply today!

Job Description

• Provide quality and timely repairs and maintenance to guitars purchased from Long & McQuade
• Provide quality and timely repairs and maintenance to guitars from our store demo stock and rental inventory
• Use our common sense approach with customers to troubleshoot and solve problems
• Answer telephone calls and follow up with customers in a timely and professional manner
• Maintain accurate and detailed computer records of all active repairs
• Follow up on parts orders with suppliers
• Assist in guitar quality control when needed
• Maintain a clean and organized workplace

Job Requirements

• Must have previous experience and training in the repair of acoustic and electric guitars
• Proven strong work ethic and commitment
• Ability to take initiative and work independently
• Positive attitude and steady composure
• Good organizational skills and attention to detail

Long & McQuade Music’s repair shop in Delta is looking for responsible, industrious students (15+ years) for full time and/or part time work this summer at our warehouse location in Delta.

As a Repair Shop Assistant, you will help in the cleaning and stocking of our brass and woodwind instrument rental fleet. Knowledge of woodwind and/or brass instruments is preferred, but not mandatory.

The position is available mid June and will run through the summer, ending on/around Labour Day in September. The location is at our warehouse in the Tilbury Business Park. On the job training is provided and will be ongoing. Wages are $18.00 an hour.

If you are interested, please email your resume attn. Mike McDermid: [email protected].

Long & McQuade Music - BC Distribution Centre

#209 - 6901 72nd Street

Delta, BC

V4G 0A2

Email: [email protected]

Job Description

• Assist in the loading and unloading of delivery trucks and containers
• Pack and unpack goods for shipping and receiving
• Use of forklift, pallet trucks and shipping carts
• Inspect all incoming shipments for condition and verify accuracy against purchase orders
• Distribute received shipments to respective departments within the warehouse
• Process outgoing shipments to suppliers and other Long & McQuade locations
• Work with standard shipping documents and online shipping systems
• Maintain shipping logs and properly file all paperwork
• Keep shipping/receiving area clean and organized and ensure compliance with health and safety standards
• Provide assistance to co-workers in stocking and restocking merchandise, and general housekeeping
• This is a physical job that requires lifting and moving merchandise for the duration of a shift.

Job Requirements

• Must be a musician who plays at least one instrument
• Enjoy working in a physically demanding and fast-paced environment
• Ability to safely lift up to 50 lbs
• Strong organizational and time management skills
• Ability to excel in a self-directed work environment
• Ability to problem solve and troubleshoot
• Strong verbal and written communication skills
• Basic computer literacy and arithmetic skills

Long & McQuade Music’s band instrument repair shop in Delta has part-time positions available for applicants (19+) proficient at playing either brass or woodwind instruments.
 

The position involves play testing our brass or woodwind inventory during the summer rush period. Applicants need to be reliable, able to work independently, and have excellent attention to detail.
 

This position could be combined with the Repair Shop Assistant position for additional hours, potentially full time.
 

The position is available mid June and will run through the summer, ending on/around Labour Day in September. The location is at our warehouse in the Tilbury Business Park. On the job training is provided and will be ongoing. Wages are $18.00 an hour.
 

If you are interested, please email your resume attn. Mike McDermid: [email protected].

Long & McQuade Music - BC Distribution Centre

#209 - 6901 72nd Street

Delta, BC

V4G 0A2

Email: [email protected]

Job Description

• Repair and maintain brass instruments

Job Requirements

• Strong work ethic
• Working knowledge of brass instruments
• Mechanically inclined
• Good problem solving skills
• Enjoy working with their hands

Department

Logistics and Warehousing

Hours
Full-time permanent

Availability Required
8am-7pm T-F

Job Description

• Move freight between our stores using straight trucks and pick up at suppliers.
• Meet a driver from Ontario each day in Cornwall, switch trucks.
• Ensure that freight takes direct paths and maintain efficiency

Job Requirements

• Must have a class 3 license and 6 years of driving experience and clean record
• Excellent verbal communication skills
• Positive attitude and steady composure
• High levels of energy and enthusiasm
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Ability to work alone and solve problems when required

Your role in this position will be to help facilitate customs clearances with our customs broker and other parties involved and also help in other areas where a need is required in the purchasing department.

Some of the duties are as follows:

• Support Customs Compliance ensuring company responsibilities are met with the Canada Border Services Agency
• Reviewing document submissions, daily transmission and reviews to address any error corrections, Importer of Record review and customs release assistance.
• Coordinate with Broker to ensure information is updated in the database
• Communicating with the supplier and the purchaser to assist in determining required information for clearance.
• Adding and updating product prices into our database

Requirements:

• An individual with excellent communication skills and able to work well with minimal supervision and the ability to multi-task.
• Knowledge of spreadsheet applications using formulas for data manipulation and lookups is an asset
• Experience in Customs Clearance
• Familiar with and adept at applying Canada Customs tariff
• Knowledgeable of Importer obligations
• Able to oversee custom broker activities and billing
• Working knowledge of exports to the US
• Basic office accounting.
• Certification in customs training is an asset
• Excellent organizational skills.

Job Description

• Facilitate sales and rentals to schools and educational institutions
• Act as a liaison between the Long & McQuade store and schools in the surrounding area
• Ensure schools receive timely delivery of products and services
• Actively pursue new opportunities within current accounts and from potential new customers
• Ensure accounts are kept current and paperwork is filed accurately and on time
• Work to provide sales opportunities to students both in school and at the store
• Maintain an in-depth, diverse, and current knowledge of our products, policies and procedures

Job Requirements

• Must be a musician who plays at least one instrument
• Good understanding of band instruments (i.e. brass, woodwind, and orchestral strings)
• Clear and effective verbal and written communication skills
• Thorough organizational skills and attention to detail
• Positive attitude and steady composure
• Ability to take initiative and work independently
• Ability to lift and carry large boxes
• Ability to take ownership of tasks and follow them through to resolution
• Valid driver's license
• Previous experience in retail or sales is an asset
• Previous experience working with schools or institutions is an asset

Job Description

You will be responsible for managing and administering all aspects of the Music Lesson Centre. Working with the Director of Music Education, you will ensure consistent application of the Lesson Centre Policies and Procedures.

• Interview, select and provide orientation for suitable teachers

• Coordinate teacher schedules and room schedules

• Promote and market the Music Lesson Centre

• Register students and enforce attendance and payment policies

• Maintain accurate student and teacher attendance records

• Confirm and administer teacher pays

• Train and supervise lesson staff

• Manage overdue or delinquent customer lesson accounts

• Resolve student and parent problems and complaints

• Develop and coordinate group programs and classes

• Schedule and plan bi-annual student recitals

• Evaluate teachers for job effectiveness and rate increases

• Liaise with store staff to promote and market Long & McQuade products and services

• Maintain studios and studio equipment

• Regularly review Lesson Centre revenue and growth projections

Job Requirements

• Minimum three years of instrumental music studies in school or through private lessons

• Strong knowledge of music education

• Must be able to work weekdays, weeknights and weekends

• Excellent verbal and written communication skills

• Excellent interpersonal skills

• Proven sales and customer service skills

• Basic office administration and customer account management skills

• Ability to manage people

Job Description

• Help our customers through the selling and renting of musical instruments and gear

• Define the individual needs of every customer and match those needs with the right combination of our products and services

• Demonstrate recommended products to customers and explain their features and benefits

• Answer telephone calls in a timely and professional manner

• Follow up on product orders with customers and suppliers

• Use our common sense approach with customers to troubleshoot and solve problems

• Maintain in-depth and current knowledge of our products, policies and procedures

• Attend weekly staff meetings and periodic training sessions

• Merchandise store to create an inviting environment for customers to shop

• Participate in store maintenance, warehouse duties, and other related tasks

Job Requirements

• Must be a musician who plays at least one instrument

• Must be able to work weekdays, weeknights and weekends

• Excellent verbal communication skills

• Positive attitude and steady composure

• Proven strong work ethic and commitment

• High levels of energy and enthusiasm

• Ability to excel in a fast-paced environment

• Ability to recommend solutions in a confident and assertive manner

• Good organizational skills and attention to detail

• Previous experience in retail or sales is an asset

Job Description

• Register and schedule students
• Answer phone inquiries and relay messages to teachers
• Receive lesson payments and assist with the collection of overdue accounts
• Assist the Lessons Coordinator in updating student records
• Assist the Lessons Coordinator with commission report reconciliation
• Assist with recitals

Job Requirements

• Minimum one year of instrumental music studies in school or through private lessons
• Basic knowledge of musical instruments
• Must be able to work weekdays, weeknights and weekends
• Strong customer service skills
• Good communication and phone skills
• Good computer skills
• Basic office and clerical skills

Job Description

You will be responsible for managing and administering all aspects of the Music Lesson Centre. Working with the Director of Music Education, you will ensure consistent application of the Lesson Centre Policies and Procedures.

• Interview, select and provide orientation for suitable teachers
• Coordinate teacher schedules and room schedules
• Promote and market the Music Lesson Centre
• Register students and enforce attendance and payment policies
• Maintain accurate student and teacher attendance records
• Confirm and administer teacher pays
• Train and supervise lesson staff
• Manage overdue or delinquent customer lesson accounts
• Resolve student and parent problems and complaints
• Develop and coordinate group programs and classes
• Schedule and plan bi-annual student recitals
• Evaluate teachers for job effectiveness and rate increases
• Liaise with store staff to promote and market Long & McQuade products and services
• Maintain studios and studio equipment
• Regularly review Lesson Centre revenue and growth projections

Job Requirements

• Minimum three years of instrumental music studies in school or through private lessons
• Strong knowledge of music education
• Must be able to work weekdays, weeknights and weekends
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Proven sales and customer service skills
• Basic office administration and customer account management skills
• Ability to manage people

Job Description

• Lessons Teachers work as independent contractors
• The majority of Long & McQuade stores have on-site Lesson Centres that offer lessons in piano, guitar, bass, drums, woodwinds, brass, strings and voice

Job Requirements

• Suitable candidates must have at least one of the following:
- a music degree or diploma from a recognized University or College
- a minimum Grade 8 RCM standing with Grade 2 Rudiments
- professional equivalency
• Must have previous teaching experience with all ages of students
• Knowledge and application of standard teaching methods and lesson curriculum in the private or group lesson situation is required

Title
Warehouse Material Handler

Department
Logistics and Warehousing

Hours
Full-time permanent

Availability Required
3Pm- Midnight M-F

Location
Pickering

Job Description

• Move freight between our 3 facilities using straight trucks

Sorting boxes accurately and efficiently

Packing and wrapping skids

Occasional forklift use, will train

Organize dock and warehouse and make sure everything is in the right place

Job Requirements

• Must have a G class license and 6 years of driving experience
• Must be physically fit and able to stay on feet for 8 hours and able to lift 50 lbs
• Excellent verbal communication skills
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in warehouse is an asset

Job description

• Assist in the loading and unloading of delivery trucks and containers
• Pack and unpack goods for shipping and receiving
• Use of forklift, pallet trucks and shipping carts
• Inspect all incoming shipments for condition and verify accuracy against purchase orders
• Distribute received shipments to respective departments within the warehouse
• Process outgoing shipments to suppliers and other Long & McQuade locations
• Work with standard shipping documents and online shipping systems
• Keep shipping/receiving area clean and organized and ensure compliance with health and safety standards
• Provide assistance to co-workers in stocking and restocking merchandise, and general housekeeping
• This is a physical job that requires lifting and moving merchandise for the duration of a shift.

Job Requirements

• Ability to safely lift up to 50 lbs
• Strong organizational and time management skills
• Ability to excel in a self-directed work environment
• Ability to problem solve and troubleshoot
• Strong verbal and written communication skills
• Basic computer literacy and arithmetic skills

Job description

Material Handler/Forklift Operator/ Order Picker

Pick Orders for outgoing shipments

RF order picking, narrow aisle order picker

Barcode and bin locate products

Experience on both order picker and Raymond reach forklifts is an asset.

Shift 2:30 -11:00 PM

Job description

Material Handler/Forklift Operator/ Order Picker

Pick Orders for outgoing shipments

RF order picking, narrow aisle order picker

Barcode and bin locate products

Experience on both order picker and Raymond reach forklifts is an asset.

Strong verbal and written communication skills

Ability to safely lift up to 50 lbs

Day Shift

Job Description

• Help our customers through renting of musical instruments and gear
• Assist customers to and from vehicle with rental gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise department to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks

Job Requirements

• Must be a musician who plays at least one instrument or sound engineer
• Ability to demonstrate and educate customers on basic PA setup
• Must be able to work weekdays, weeknights and weekends
• Troubleshoot questions over the phone and e-mail
• Physically able to lift up to 65 lbs / 30kg
• Excellent verbal communication skills
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset
• Experience with Digital Mixers, DJ equipment, and/or Lighting would be considered an asset

Job Description

• Help our customers through the selling of Print Music
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks
• Additional office reception duties as part of this position

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent verbal communication skills
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to lift and carry large boxes
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset

Job Description

• Provide quality and timely repairs and maintenance to primarily brass musical instruments specifically for our rental fleet
• Inspect musical instruments to determine the requirement for repair
• Repair or replace defective or worn out parts and components using hand, power or specially designed tools
• Maintain accurate and detailed computer records of all active repairs
• Maintain a clean and organized workplace

Job Requirements

• Previous experience and training in the repair of musical instruments is an asset*
• Completion of college or other courses relevant to musical instruments repair is an asset*
• Ability to play both slide and valve brass instruments is required
• Secondary School education is required
• Proven strong work ethic and commitment
• Ability to take initiative and work independently
• Positive attitude and steady composure
• Good organizational skills and attention to detail

* Candidates lacking in formal training or previous experience will be considered for the Apprenticeship Program

Job Description

• Provide quality and timely repairs and maintenance to primarily brass musical instruments specifically for our rental fleet
• Inspect musical instruments to determine the requirement for repair
• Repair or replace defective or worn out parts and components using hand, power or specially designed tools
• Maintain accurate and detailed computer records of all active repairs
• Maintain a clean and organized workplace

Job Requirements

• Must have at least three years of previous experience and training in the repair of musical instruments or gear
• Completion of college or other courses relevant to musical instruments repair
• Secondary School education is required
• Proven strong work ethic and commitment
• Ability to take initiative and work independently
• Positive attitude and steady composure
• Good organizational skills and attention to detail

Job Description

• Provide quality and timely repairs and maintenance to electronic products
• Use our common sense approach with customers to troubleshoot and solve problems
• Answer telephone calls and follow up with customers in a timely and professional manner
• Maintain accurate and detailed computer records of all active repairs
• Follow up on parts orders with suppliers
• Assist co-workers in tracking repair related shipments to and from the store
• Maintain a clean and organized workplace

Job Requirements

• Must have previous experience and training in the repair of electronics
• Proven strong work ethic and commitment
• Ability to take initiative and work independently
• Positive attitude and steady composure
• Good organizational skills and attention to detail

Job Description

• Provide quality and timely repairs and maintenance to musical instruments or gear that was purchased from Long & McQuade
• Provide quality and timely repairs and maintenance to musical instruments or gear from our store demo stock and rental inventory
• Use our common sense approach with customers to troubleshoot and solve problems
• Answer telephone calls and follow up with customers in a timely and professional manner
• Maintain accurate and detailed computer records of all active repairs
• Follow up on parts orders with suppliers
• Assist co-workers in tracking repair related shipments to and from the store
• Maintain a clean and organized workplace

Job Requirements

• Must have previous experience and training in the repair of musical instruments or gear
• Proven strong work ethic and commitment
• Ability to take initiative and work independently
• Positive attitude and steady composure
• Good organizational skills and attention to detail

Job Description

• Provide quality and timely repairs and maintenance to primarily orchestral stringed instruments  (violins, violas, cellos, and basses) specifically for our rental fleet.
• Inspect musical instruments to determine the requirement for repair.
• Perform services ranging from basic set-ups (restring, bridge/soundpost/peg replacement, etc) to more complex repairs (neck resetting, crack repair, etc) and minor bow work (rehairs, tip face and grip work). 
• Maintain accurate and detailed computer records of all active repairs
• Maintain a clean and organized workplace

Job Requirements

• Completion of college or other courses relevant to musical instruments repair recommended
• Secondary School education is required
• Proven strong work ethic and commitment
• Ability to take initiative and work independently
• Positive attitude and steady composure
• Good organizational skills and attention to detail

Long & McQuade is Canada's largest and fastest growing musical instrument retailer with over 
75 stores stretching from Victoria, BC to St. John's, Newfoundland. Founded in 1956 and still 
family owned and operated, Long & McQuade has become the preferred destination for both 
professional and amateur musicians alike. Long & McQuade offers: 

• A competitive benefits plan (including medical, dental, prescription drugs, short and long term disability, life insurance and travel insurance) 
• An optional pension plan (with contributions matched by Long & McQuade!) 
• Staff purchase benefits 

Long & McQuade Musical Instruments is currently looking for a full time Musical Instrument 
Woodwind or Woodwind/Brass Repair Technician to join our team. 
  
Job Description 

• Repair primarily woodwind musical instruments for our school rental fleet 
• Inspect musical instruments to determine the requirement for repair 
• Repair or replace defective or worn out parts and components using hand, power or specialty tools 
• Test and adjust repaired musical instruments for proper functioning 

Job Requirements  

• Secondary school education is required 
• Completion of college or other courses relevant to musical instrument repair an asset 
• At least three years of experience as a Musical Instrument Repair Technician 
• Must have ability to perform all aspects of repair on woodwind instruments 

Working conditions: 

• 40 hours a week, Monday through Friday 7:30am to 4pm 

If you’re interested in taking on a new challenge at Canada’s largest musical instrument 
retailer, we encourage you to apply today!
 

Job Description

• Repair and maintain brass instruments

Job Requirements

• Strong work ethic
• Working knowledge brass instruments
• Mechanically inclined
• Good problem-solving skills
• Enjoy working with their hands
• Secondary School Education

Job Description

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent verbal communication skills
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to lift and carry large boxes
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset

Job Description

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks
• Collection of accounts receivable, outstanding rentals, and bad debts
• Credit approvals for term and balance forward accounts
• Credit approvals for consumer and commercial account rentals
• Assist customers inquiring about their accounts and rents
• Locate new contact information for credit customers
• Perform sundry account maintenance
• Registration of accounts through Personal Property Registry
• Work with Equifax reports and their reporting criteria
• Work with Small Claims Courts system
• Provide regular status reports to the Store Manager
• Provide monthly status reports to the Account Services Regional Manager

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent verbal communication skills
• Excellent interpersonal, communication and negotiation skills
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to provide a high level of customer service, both in-store and over the phone
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset
• Must be able to work weekdays, weeknights and weekends
• Ability to take initiative and work independently
• Ability to lift and carry large boxes
• Ability to take ownership of tasks and follow them through to resolution
• Basic knowledge of Microsoft Office (Excel, Word, Outlook)
• Experience with consumer credit and collections an asset

Job Description

• Help our customers through the selling and renting of musical instruments and gear
• Assist customers to and from vehicle with rental gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks

Job Requirements

• Must be a musician who plays at least one instrument
• Ability to demonstrate and educate customers on basic PA setup
• Must be able to work weekdays, weeknights and weekends
• Troubleshoot questions over the phone and e-mail
• Physically able to lift up to 65 lbs / 30kg
• Excellent verbal communication skills
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset
• Experience with Digital Mixers, DJ equipment, and/or Lighting would be considered an asset

Job Description

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent verbal communication skills
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to excel in a fast-paced environment
• Ability to lift and carry large boxes
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset

Job Description - Sales

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent verbal communication skills
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to excel in a fast-paced environment
• Ability to lift and carry large boxes
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset

Job Description - Guitar Tech

• Provide quality and timely repairs and maintenance to musical instruments or gear that was purchased from Long & McQuade
• Provide quality and timely repairs and maintenance to musical instruments or gear from our store demo stock and rental inventory
• Use our common sense approach with customers to troubleshoot and solve problems
• Answer telephone calls and follow up with customers in a timely and professional manner
• Maintain accurate and detailed computer records of all active repairs
• Follow up on parts orders with suppliers
• Assist co-workers in tracking repair related shipments to and from the store
• Maintain a clean and organized workplace

Job Requirements

• Must have previous experience and training in the repair of musical instruments or gear
• Proven strong work ethic and commitment
• Ability to take initiative and work independently
• Positive attitude and steady composure
• Good organizational skills and attention to detail

Job Description

• Assist in the loading and unloading of delivery trucks
• Pack and unpack goods for shipping and receiving
• Inspect all incoming shipments for condition and verify accuracy against purchase orders
• Distribute received shipments to respective departments within the store
• Process outgoing shipments to suppliers and other Long & McQuade locations
• Work with standard shipping documents and online shipping systems
• Maintain shipping logs and properly file all paperwork
• Keep shipping/receiving area clean and organized and ensure compliance with health and safety standards
• Provide assistance to co-workers in stocking and restocking of merchandise
• Provide assistance to co-workers in general housekeeping and store maintenance

Job Requirements

• Enjoy working in a physically demanding and fast-paced environment
• Strong organizational and time management skills
• Ability to excel in a self-directed work environment
• Ability to lift and carry large boxes
• Ability to problem solve and trouble shoot
• Basic computer literacy and arithmetic skills

Job Description

• Clean brass, woodwind, and orchestral string instruments
• Comply with required safety standards
• Maintain a clean and orderly workspace

Job Requirements

• Strong work ethic
• Enjoy working with their hands
• Minimum 16 years of age
• Knowledge of brass, woodwind, and/or orchestral string instruments an asset but not required
• Full-time hours available for summer. Dependent on performance and company requirements, part-time hours may be available after summer period.

• Provide customer service for phone in and web chat customers
• Process phone orders for customers
• Review and approve customer product reviews for the L&M website
• Respond to customer email inquiries regarding order delivery information
• Follow up with suppliers on all back ordered products
• Notify customers with new delivery dates on all backordered products
• Contact other L&M locations for stock transfers when needed
• Contribute ideas on ways to increase web sales and improve customer service
• Assist other L&M locations with Web Store questions/orders

REQUIREMENTS

• Good overall product knowledge
• Ability to work independently
• Excellent communication skills
• In-depth knowledge and use of P.O.S. software
• Fluent in French and English is an advantage for this position

• Provide customer service for phone in and web chat customers
• Process phone orders for customers
• Review and approve customer product reviews for the L&M website
• Respond to customer email inquiries regarding order delivery information
• Follow up with suppliers on all back ordered products
• Notify customers with new delivery dates on all backordered products
• Contact other L&M locations for stock transfers when needed
• Contribute ideas on ways to increase web sales and improve customer service
• Assist other L&M locations with Web Store questions/orders

REQUIREMENTS

• Good overall product knowledge
• Ability to work independently
• Excellent communication skills
• In-depth knowledge and use of P.O.S. software
• Fluent in French and English is a requirement