In addition to the benefits of the Performance Warranty,
we offer one complimentary setup with the purchase of a new or used guitar,
to be redeemed at any Long & McQuade location within the initial free-warranty period
(1-year on new, 90-days on used).
This Includes:
Restring (Strings not included).
Tighten and lubricate all hardware.
Clean and test electronics.
Replace battery if needed (Battery not included).
Adjust or rehang loose wiring.
Clean and condition the fingerboard.
Fret polish to remove minor scratches, pits and corrosion.
Cleaning of the entire instrument.
Adjust truss-rod to correct neck relief.
Adjust saddle radius to match fingerboard.
Adjust action at bridge.
File nut slots for proper string movement.
Adjust intonation.
Adjust tremolo bridge setting to player's preference.
Add/remove trem-springs as needed (Parts not included).
Buying a new instrument is an exciting event
and we want to ensure that every instrument we sell comes exactly how the manufacturer intended
it to be. That is why Long & McQuade performs a quality control check for every stringed, brass,
and woodwind instrument over $99 ordered online at Long-McQuade.com.
Our team of experienced staff will unbox your instrument and perform a detailed
inspection to ensure it leaves our warehouse looking and playing great with our QC card signed
and dated for your peace of mind.
We work hard to source the best instruments from around the world from the finest brands.
It is important to us that you are completely satisfied with your new instrument purchase from
day one onwards.
Unlike our free set-up, which is
included within the first year of purchase, this process is done to have the instrument set to the
factory specs rather than to each player's feel or preferences.
We look after the following:
Inspect finish and hardware.
Check electronics to make sure everything is in working order. Check batteries on active pickups.
Inspect strings.
Inspect frets and fretboard.
Check truss rod. Adjust for bow and relief.
Tune instrument to manufacturer's specified tuning.
Check/set action height.
Stretch strings and re-tune instrument and ensure machine heads are working well.
The Les Paul Tribute captures the vibe, feel and tonality of a traditional Les Paul and is available in four classic finishes. A rounded maple neck prole and ultra-modern weight relief make the Gibson Les Paul Studio Tribute a pleasure to play. A mahogany body, maple top and pair of 490 R & T humbucking pickups with Alnico II magnets provide classic tone, power and sustain.
Entry level Gibson 6 of 7 customers found this review helpful
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Closest Store Kingston, Ontario
No regrets at all with this guitar. It may be the entry level Gibson, but it's a Les Paul and sounds great and I love the neck. I rented it for several months before I bought it outright. Thanks to Thomas at the Kingston store.
Posted by Derek on Mar 9, 2024
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Very good guitar 3 of 3 customers found this review helpful
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Closest Store Campbell River, British Columbia
Bought this guitar recently from L&M. It is very playable and sounds great! The neck finish is not sticky, but is very smooth. The frets are perfect too. The scale length is very comfortable to play on, and it holds tune really well.
Posted by Josh on Feb 21, 2024
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Gibson Tribute!!! 4 of 4 customers found this review helpful
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Closest Store Truro, Nova Scotia
Best bang for the price in the Gibson lineup...hands down.
Thanks to Adam Hyslop @ Truro L&M for kindly letting this one go to a new home.
AAA+++ Gibson Les Paul Tribute!
Posted by John on Sep 4, 2023
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2022 Gibson tribute 6 of 7 customers found this review helpful
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Closest Store Bedford, Nova Scotia
3 rd one of these for me and by far the best , nice 50's era blooming bottom end crystal clear highs i'm in tone heaven the tri tone inspires with race stripe looks i want to go fast on the thick rose board it's like a striped down rod rev'in on the line ...I 'm digg'in it ...
Posted by traveller on Feb 16, 2023
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my very first Gibson LP 4 of 4 customers found this review helpful
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Closest Store Laval, Quebec
so I do my Business at my L&M store in Laval and their awesome highly recommend going !!
so for a long time I've always wanted to own a Gibson les paul cuz of the history between ginseng and mr les Paul and I was never able to really afford one due to how expensive they are and was at the store with a friend just looking around during rocktober fest and I found this Gibson les paul on special from $1649 -$1280 so ya really good deal. I started to rent it out for a month just to see how I feel about it and after my rental was over I was blown away how good it felt to actually have a Gibson les paul in my possession and decided to buy it (finance) and the fact they keep and hold their value is mind blowing. you save a lot of money with the finance and im very happy. the Gibson fits well with a lot of different music styles which I like and to actually own a Gibson is kind of like an opportunity because at this price can't go wrong because it's a Gibson Les Paul
Posted by mia on Dec 5, 2022
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Great 'value' guitar 1 of 2 customers found this review helpful
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Closest Store Waterloo, Ontario
This is a great guitar for the price. I bought mine a few years ago and have loved playing it. Mine was a "factory 2nd" although no one at the store could say why exactly. But at $850 it was a deal! They have really increased in price in the past 5 years! I had an Epiphone Les Paul which had the thicker neck and Seymour Duncan pickups. It was a Goldtop and heavier. I enjoyed playing it but did not like the neck. When I picked up this LP I loved the much thinner neck and it is 'weight reduced' so really a perfect combination. I also love the pickups. They give you a nice 'chunky' sound which can be quite 'bell like' with the middle position. It is always a lot of fun to play so I love it! Yes, the frets were terrible. So I paid $100 and had my guitar tech friend set it all up. He smoothed out the fret edges and set it up in tune and it was perfect! A few years later he fixed the strap button close to the neck which is in a weird position and kept coming undone. When first buying, I played this alongside a $3300 LP and preferred this sound and playability. I love the wood grain so it is kind of a "natural gold top" and it's cool there is no poker chip to tell me what lead and rhythm mean. It has certainly increased in price since I got mine, but I think it is a great 'basic' Les Paul. I've never been that excited about the push/pull options for fake single coil because they never sound very good. The Tribute rocks!
Posted by Ted on Aug 29, 2022
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Poker chip 1 of 1 customers found this review helpful
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Closest Store Longueuil, Quebec
For the comment with the title ... A relationship with a small problem... there is a washer/gasket inside the pick up switch to make it tighter without. You just need to unscrew it from the inside and you will have enough space. Good luck !
Posted by Pierre on Aug 24, 2022
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Best Gibson Les Paul for $$ 0 of 0 customers found this review helpful
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Closest Store Sudbury, Ontario
Simply a great guitar at a great price for a Gibson Les Paul you can't go wrong here. If you're thinking about it, buy it! Thanks to Chris at the Sudbury store Long and McQuade! Great service as always.
Posted by Ed on Aug 7, 2022
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Try a few 3 of 3 customers found this review helpful
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Closest Store Mississauga, Ontario
Would recommend trying as many of these as you can before buying. I had to try at least 6 before finding one without either rough frets or VERY noticeable/infuriating static interference due to poor shielding in pots. Kind of questionable how some of these get out of the factory. That being said, when you find that one, its a real treat to play. Great Gibson sound, very happy I hung in there to find a good one.
Posted by Marc on Jun 9, 2022
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Owned for 6mo 1 of 1 customers found this review helpful
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Closest Store Courtenay, British Columbia
Bought this Gibson month Nov 2021. This is an instant classic and a valuable instrument for the player looking to get into entry level high end guitars. I went in the store that day thinking I was going to go home with the Epiphone Inspired by Gibson ES-335/DOT. I picked this up and knew that Gibson had upped their game on the cheaper Made in USA guitars. I had owned a Gibby SGJ (MiU) that I bought used from a store in ON for $500 and was curious to see what Gibson had produced since the LPJ/SGJ lineup. What can I say that hasn't already been said? Features: These pickups are hot, best played with the volume knob turned down a tad to avoid high gain, unless you want those tones. I am running it through a Vox MV50 Clean and an Orange 1x8 speaker. The gig bag is premo for sure, the only gripe I have with it is that it has the sling style strap – I prefer the backpack style double straps. The hollowing makes it easy to hold/play and is a lighter than my Ash Strat. Quality: Not a flaw on the body but the head has a small flaw under the sixth string behind the nut. Wish I had seen it before the 30 days was up because I would have traded it for the Honey colour, much prefer that colour since seeing it. Value: Cannot beat the tone and value for this guitar. Overall: Satisfied with this guitar and will keep it for many years. Barebones LP for a great price!
Posted by Colthorrion on May 4, 2022
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Great Guitar but..... 3 of 4 customers found this review helpful
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Closest Store Cambridge, Ontario
I have had this guitar for about 5 weeks now and I do really love the tones I can get from it. I haven't recorded with it yet but I have played several gigs. The 490 pickups are perfect for what I need. Versatile enough to play every song in my set. The only drawback is the fret work leaves a lot to be desired. The frets are rough and definitely need to be dressed properly. I have picked up a few since I got mine and this seems to be inconsistent. SOme have great frets and some do not. Gibson needs to work on this or L&M needs to be checking this before they guitar leaves the store.
Posted by Chris on May 4, 2022
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Excellent Gutiar 0 of 0 customers found this review helpful
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Closest Store Brantford, Ontario
I am mainly a Fender guy. I own 2 custom shop, a tele and a strat as well as a brad paisley road worn silver tele. In the past I've owned les paul R7 and a traditional gold top. However my humbucker needs aren't as much as playing single coil. But I wanted a humbucker guitar for certain songs on stage and to play around with at home but not a big investment in a gibson custom shop or even a standard. I love how understated the finish is as it fits in nicely next to my journey man relic custom shops and the road worn. Don't want to pretty an LP upstaging my fenders. The maple neck with very thin finish feels great (even better than my custom shops) I think I got lucky with mine as the action is very low and buzz free. The frets are very smooth with no sharp edges. Very light for an LP. All these are bonuses for me. Its a very clear, articulate tone. Its got some brightness to it that has a nice snap, reminiscent to my Fenders. A bonus for me. I think this is the first guitar with a factory setup that I have not had to adjust or have set up at all. I like very low action and usually factory setups aren't good enough for me but this one is. And 2 bonuses, I got this one right out of the box, so I'm the first to touch it. Beautiful honeyburst finish. Looks almost like a goldtop that faded. And the second bonus, I guess because its Gibson month it was on special for $1,499 instead of $1,599
Posted by Terry on Apr 25, 2022
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Found my new love! 0 of 0 customers found this review helpful
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Closest Store Sydney, Nova Scotia
First and foremost - a huge shout out to Lilith at L&M in Sydney, NS for over the top service (as always)🤘🤘 I've owned and played other Les Paul guitars. 1973, Standard, Faded, Ultimate and Studios and they were great but I love this guitar. Ive always felt like you have to bond with your instrument and this was instant. I haven't done anything to it. Bought it, took it home and plugged it in. I love it. I love the simplicity, playability and tones. I feel like this us the perfect gigging guitar for an old blues-rock guy like me.
Posted by Jamie on Apr 10, 2022
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A great player's guitar 2 of 2 customers found this review helpful
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Closest Store North York (Steeles), Ontario
I love the guitar. I can't rationalize buying a Standard or Custom, but I got the Tribute off demo and with one buckle scratch in the back it was a very good deal. The guitar is well-constructed with good attention to detail - eg, all the glued seams are tightly set and clean, the finish is even, frets are good all the way up the neck. This particular guitar needed a bit of setup to get the action down a bit without buzzing but that may be a function of its having been a demo. The pickups are great and highly versatile. The bridge is punchy without being too harsh and the neck has amazing mids. With the tone rolled off a bit the neck gives a great jazz tone. Features are as advertised - nothing fancy, just your typical LP design and controls. The soft case is nice although the Gibson case candy was a bit of a let-down; there's a cheesy strap that looks and feels like it cost $10. This is my destination LP - I don't plan on replacing or "upgrading" it as I can't imagine how a more expensive LP could play or sound better.
Posted by Phil Doyle on Dec 16, 2021
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Really Gibson? 16 of 18 customers found this review helpful
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Closest Store St. Catharines, Ontario
Guitar looks and sounds good.
Problems are many.
Static thru amp if you move guitar around while you play that's coming from back cavity covers. It's documented just check YouTube.
The action on mine is very high even after 2 pro setups by certified Gibson tech.
Also the strings bite HARD into the back of the bridge between bridge and tailpiece. Even with tail piece raised almost as high as she goes.
If you " HAVE" to get a Gibson Les Paul save a while longer and get at least the Studio. It's 10x better than this thing.
And just a heads up I'm not a newbie that doesn't know what's up with a " good guitar" I've been playing since 1975.
I can't recommend this to others as I can't begin to express how disappointing this guitar is.
Posted by Eric on Jun 9, 2021
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Love the satin finish 0 of 0 customers found this review helpful
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Closest Store Calgary Chinook, Alberta
Thank you to Long & McQuade for thier patience in getting me to this guitar. My first electric and tried 3 Les Paul’s to get to this one. Just simple, plain and really well done Gibson. Measured weight is 7.99lbs so is manageable for me and I like the scale length and body size. The fit and finish is excelent and the sound is Les Paul. Very good value.
Posted by Bill McKenzie on Jun 4, 2021
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Les Paul Tribute ? 1 of 1 customers found this review helpful
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Closest Store Winnipeg (Pembina), Manitoba
Bough it today. WOW killer fnnnn guitar. Thanks to the staff at Pembina for the great service and friendliness over the years. 🤘
Posted by Bruce peters on May 23, 2021
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It is a Les Paul !!! 2 of 8 customers found this review helpful
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Closest Store Mississauga, Ontario
Real nice feel ! Very comfortable playing weight, sure has that Gibson magic.. Only things missing were the pickups, binding, and laquer finish. solved that buying a 50's gold top standard. .leather case is a bonus..
Posted by johnny wayin on May 2, 2021
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All mine... 5 of 5 customers found this review helpful
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Closest Store Moncton, New Brunswick
Never thought I'd own a Gibson LP, but here we are...She's pretty...I love the tone...I love the look and feel...I own a Gibson...'nuff said😎
Posted by Michael on Apr 27, 2021
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A relationship with a small problem. 8 of 10 customers found this review helpful
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Closest Store Edmonton South, Alberta
As a Strat person, I was a touch hesitant in expanding to include Gibson. I played it when I got home and adjusted my amplifier appropriately as well as a few little adjustments on the guitar. In the end, it sounded great, excellent quality and all at a reasonable price.
There is however one irritating little situation. Gibson supplies the little plastic ring to go under the pickup switch. Unfortunately, the plastic ring will not fit under the switch.
Either the switch requires a longer body or the hole it fits in must be deeper. In a way, it's just missing that tiny piece that to me, makes a Gibson a Gibson.
Posted by Jerry T. Pechler on Mar 3, 2021
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ginson les paul tribute 2017 2 of 4 customers found this review helpful
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Closest Store Longueuil, Quebec
jai la 2017, j'adore. je l'ai acheté chez un competiteur paprceque a l'époque, je ne connaissais pas L&M et maintenant que je connqis, le competiteur ne recois plus mon argent😉 1 défaut à la guitare: le block inlay de la 3e fret a décollé apres 1 an, je l'ai apporté au L&M de Longueuil et ils m'ont réparé sans frais, meme si Gibson me disait que ce n'était pas couvert par la garantie. Payé 1100$ en 2017, meilleure guitare électrique que j'ai eu dans ma vie. Le manche avec son fini mât est incroyable, on sent les grains du bois. À force de jouer avec, le fini devient très lustré où ma main et mon avant bras touche, j'adore comment elle vieilli.
Posted by yan blondin on Dec 14, 2020
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Better than I expected 5 of 5 customers found this review helpful
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Closest Store Edmonton South, Alberta
I just bought this during Gibson month October 2020, Great deal with 0% interest for 12 months. Anyway, I had a Les Paul before but not Gibson. I hate the heaviness of the standard LP the weight puts me off and it give me back pain after long playing standing with it. I tried this one, and it has amazing tone, resonance and sustain. The weight is like strat, not bad at all. This is just plane and simple Gibson USA Les Paul guitar. One of my favourite guitar now. The only cons is the fret is not as smooth as the higher price one. I just used pile and now it is fine.
Posted by Pastor Juvinar Santiago on Nov 17, 2020
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She?s a keeper 4 of 4 customers found this review helpful
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Closest Store Vancouver, British Columbia
I have owned this guitar in satin cherry burst for 10 days and I am in love with it. It is so comfortable to play. Plugging it into my amp I don’t notice any noise or feedback. Take the Les Paul studio which is a beautiful guitar too, take away the nitro finish and save yourself a few hundred dollars. The tribute series is awesome. The soft case included with this guitar is deluxe, the lining and leather exterior are outstanding. The folks at the Vancouver location always have something perfect for me.
Posted by Randy Bobandy on Nov 2, 2020
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Love it, but not at first! 12 of 13 customers found this review helpful
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Closest Store Courtenay, British Columbia
I'll start off by saying that I'm a Fender guy and in my 28 years of playing, I've played very few Gibson guitars. They always felt really foreign to me as most had chunky necks that were hard for me to get used to. I did know that there was a tone in there that was magical so always wanted one for my collection.
The Tribute line seemed like the best bang for the buck in that it had the guts of the classic LP's but without all the extra adornments which I didn't need. I prefer satin finishes over gloss and while the binding is nice, I felt the way they did the maple top on this model had a binding-like feel to not miss it.
Knowing that Gibson has had a string of "bad years", it seemed that they were on the up and up and getting a 2019 model wasn't nearly as risky as it was in the recent years before that.
I called the nearest music shop that had one in stock, located 45 mins from me, but due to COVID-19 I couldn't play it first. I had a 30 day window to return. Due to the circumstances, I bought it and took it home having never played it or giving it a once over. L&M assured me that it was "loosely" set up and had no sharp frets etc.
I got it home and immediately discovered it was the most unplayable guitar I had ever played. Action was brutally high, the truss rod was way off, the pots crackled, the frets were sharp, etc. I could go on. I have no idea how L&M allowed this model to hit the sales floor like this and assume that while it could have been ok leaving the Gibson factory, the trip and climate changes may have pronounced the issue with the sharp frets but the overall setup should've been taken care of by L&M.
It was a beautiful looking guitar and had no finishing defects so I made my mind up to pay for a setup by someone locally I trusted. If I still didn't like it, it was going back.
I got the guitar back post setup and it was a night and day difference. It took a little getting used to coming off of my Fenders, but the neck is far from chunky as I had previously experienced on older LP's. It won me over rather quickly and I absolutely LOVE this guitar now. The tones are far darker than my Fenders so I need to re-EQ my amp a bit but the tones are ever so sweet. Everyone who's heard me play it comment on how nice it sounds.
It was very close to going back based on L&M's lack of attention to detail, but I'm glad I kept it as it now plays as nice as it looks and sounds.
Posted by Ryan on Oct 13, 2020
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Solid guitar 1 of 6 customers found this review helpful
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Closest Store Guelph, Ontario
It’s a Gibson, so if you get the guy in the factory doing his job you’ll get a solid guitar. I lucked out. The 490 pickups are decent and if you don’t care about flashy finish on your guitar the tribute is perfect.
Posted by Rico Sanchez on Sep 23, 2020
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Poor quality for Gibson 5 of 15 customers found this review helpful
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Closest Store Laval, Quebec
Very disappointed with this guitar. Sharp frets higher up the neck. All the pots as well as the switch are noisy.. Bridge pickup is not parallel to strings, one end of the pickup almost touches the strings and the other end is about 1/8 inch away. I don't think there is any quality control at Gibson. You get a nice picture of the guitar on the bench, but the guy probably just takes the picture and puts it in the case as is. Buy a Godin for $500.less and get high quality and great sounding guitar. My first and last Gibson.
Posted by Robert on Sep 12, 2020
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guitare excellente qualité 5 of 9 customers found this review helpful
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Closest Store Laval, Quebec
je voulais une Gibson pour trois chose sa beauté le son et sont maintient j arrive chez moi, un essaie en magasin mais c est pas pareille comme chez nous, je la plug dans mon fender blues junior wow wow wow le son rock qui est sorti de cette guitare ma jeté par terre sans pedal rien my god quelle belle achat vraiment pas déçu de cette belle Gibson les pickup vous donne ce que vous entendre sur les disques des grand artiste qui utilise les les Paul belle finition sans trop , juste parfait heureux d en avoir une dans mon trio ma fender stratocaster performer ma godin A6 ultra et une Gibson tribute 2020
Posted by pierre on Jun 23, 2020
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Quality Les Paul 5 of 5 customers found this review helpful
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Closest Store Toronto (LM Pro), Ontario
This is only my second new Gibson purchase, my first being the 2018 Les Paul BFG P90. I am not disappointed in any way. I opted for the Satin Tobacco Burst, the exposed Maple cap makes for a nice natural looking binding along the edge of the body. It plays GREAT, after a professional set-up, it's the best playing and sounding guitar I've ever owned after 30 years of playing. I love the 490 pickups, they clean up nicely but can get as dirty as you want. The maple neck feels just chunky enough, and the whole guitar weighs in at 9 lbs. This one's a keeper.
Posted by Yank Zappa on May 10, 2020
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Amazing 2 of 4 customers found this review helpful
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Closest Store Toronto (Bloor St.), Ontario
Love this guitar wished I could buy another
Posted by Richard on May 9, 2020
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Wow 10 of 10 customers found this review helpful
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Closest Store Owen Sound, Ontario
Worth every penny purchased it online from Long and Mcquade, but discovered one day later that it was on sale from Long & McQUade form $1599.00 to $1499.00.
Posted by Richard O'Rourke on Apr 23, 2020
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Response from Long & McQuade
Hi Richard, I just refunded you $113 under our price protection policy. Enjoy your guitar!
No regrets 8 of 9 customers found this review helpful
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Closest Store St. Catharines, Ontario
I have had this for a year now. It seems it is just breaking in. I am very impressed with the build quality and overall sound. I love the sound of these pickups, they just work with this guitar. They have a snappy tone to them, a mid range bump with good note definition, which I like. The top looks cool with a nice grain. The mahogany body on mine is one piece. The maple cap is 2. I had to do some tweaking to this guitar to set it up the way I like. Once I dialed it in, oh man, this thing plays so nice. I have a 74 es 335 which is a gem. This holds its own along side it. I would not hesitate to tell someone to buy one. Not as flashy as a Standard, but looks great and is very playable. I've used it at gigs and I've recorded with it. Pro guitar. Try as many out as you can and then buy one. You can't go wrong.
Posted by Scotty on Mar 9, 2020
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perfect tribute to les paul 13 of 14 customers found this review helpful
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Closest Store Oshawa, Ontario
I have owned several gibson les paul guitars over 6 decades ,this is the ultimate score ,beats the custom shop issues in both feel and exceptional price .also the gig bag is a work of art and instrument protection best ever product
Posted by RMac on Jan 18, 2020
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Are Gibson "Outsourcing"? 11 of 12 customers found this review helpful
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Closest Store Brantford, Ontario
It took Gibson to hit almost bottom, people's perception, to manufacturer a quality build. For the cost this instrument is wonderful. No frills just the basics but well made, old school. Set-up out of the box, playable. Sound, what are you plugging it into? All great. Me, I love the neck. lastly, most important, it stay's in tune! imagine that. Jake and all the staff at Brantford, awesome!
Posted by Clyde Brown on Oct 27, 2019
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Protect your investment with the Long & McQuade Performance Warranty
A warranty can be a very important factor when making a buying decision. Because repairs can be very expensive in terms of parts and labour costs, manufacturers usually only provide one year limited warranties that generally only cover items that malfunction due to a manufacturer’s defect. With an important purchase such as a musical
instrument or piece of studio gear, however, many people want to have the peace of mind in knowing that their investment will be protected should the product no longer be performing at 100%.
Because of this, Long & McQuade provides our customers with a FREE one-year Performance Warranty on most of our products. The Long & McQuade Performance Warranty supplements the manufacturer’s warranty to ensure that our customers receive complete “no hassle” warranty coverage within their first year.
How does the Long & McQuade Performance Warranty differ from most manufacturers' warranties?
Performance Guarantee: Normal wear and tear is covered, so your product will be performing as well as the day you purchased it for the entire duration of the coverage. Band and Orchestral Performance Warranty does not include replacing pads or cleaning for woodwind instruments, unless deemed necessary by our repair staff. Ultrasonic cleaning for brass instruments will be provided if deemed necessary by our repair staff, but is not routinely offered under the Performance Warranty.
Product Replacement: If your product cannot be fixed or costs too much to fix, we will replace it with the equivalent model for no additional charge. If this is not possible, a full refund will be provided.
No Lemon Policy: Your product will be replaced should the same problem occur multiple times.
Convenient: Easy drop off and pick up of the product at any Long & McQuade location.
Guitar Setup: Guitars purchased at Long & McQuade come with 1 free setup, to be redeemed within 1 year for new guitars and 90 days for used guitars.
Loaners Available: A loaner product may be given while the product is being repaired.
Power Surge Protection: Your product is covered even if damaged from a power surge.
Accessory Coverage: Any peripheral devices or accessories that come with your product (i.e. foot pedal, case) are also covered.
Commercial Use Coverage: Music and recording professionals who purchase gear for “heavy-use” commercial purposes will still be covered.
Long & McQuade reserves the right to restrict the purchase of additional years of Performance Warranty. Used products come with a 3-month Long & McQuade Performance Warranty. Some products (i.e. computers, software, cymbals and other items) are covered only by the manufacturer‘s warranty. Consumables (i.e. strings, reeds, drum sticks, batteries, tubes, cross faders) are excluded as they are designed to be replaced. Cosmetic Damage, Accidental Damage, or problems caused by Humidity or Temperature Issues are not covered. Speakers damaged by overpowering are generally not covered. Our coverage does not provide compensation for loss of use. As of June 2018 the Performance Warranty is no longer transferable. The warranty is only valid in Canada.
Purchasing additional years of coverage
Some manufacturers provide warranties for longer than 1 year; however, these are usually limited warranties that do not provide the same coverage as the Long & McQuade Performance Warranty. Customers interested in more complete and convenient (but not necessarily longer) coverage are still able to purchase additional years of the Performance Warranty.
If you are interested in receiving this coverage for longer than one year, you have the option of purchasing additional years of the Performance Warranty. The pricing is as follows:
NEW products: Starting at 4% of the current new selling price to double the warranty from 1 year to 2 years. Starting at 4% for each additional year.
USED products: Starting at 4% of the current new selling price to increase the warranty from 3 months to 1 year. Starting at 4% for each additional year.
GUITARS: 4% of the current new selling price to double the warranty from 1 year to 2 years. 4% for each additional year. $45 maximum. An additional free setup is not included with additional purchased years of Performance Warranty.
BAND and ORCHESTRAL instruments: 4% of the current new selling price to double the warranty from 1 year to 2 years. 4% for each additional year.
Great Additions
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When ordered you will be contacted with an expected delivery date.
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What is the Long & McQuade Advantage?
Long & McQuade is a family-owned Canadian business that has been servicing the Canadian music industry for over 60 years. Our experienced team of experts offers the highest level of before- and after-sale service. Our policies and services are designed to provide you with the ideal shopping experience.
Performance Guarantee - normal wear and tear is covered, so your product will be performing as well as the day you purchased it for the entire duration of the coverage. 100% Parts and Labour Coverage.
Product Replacement - if your product cannot be fixed or costs too much to fix, we will replace it with the equivalent model for no additional charge. If this is not possible, a full refund will be provided.
No Lemon Policy - your product will be replaced should the same problem occur multiple times.
Convenient - easy drop off and pick up of the product at any Long & McQuade location.
Guitar Setup - Guitars purchased at Long & McQuade come with 1 free setup, to be redeemed within 1 year for new guitars and 90 days for used guitars.
Loaners Available - a loaner product may be given while the product is being repaired.
Power Surge Protection - your product is covered even if damaged from a power surge.
Accessory Coverage - any peripheral devices or accessories that come with your product (i.e. foot pedal, case) are also covered.
Commercial Use Coverage - music and recording professionals who purchase gear for “heavy-use” commercial purposes will still be covered.