In addition to the benefits of the Performance Warranty,
we offer one complimentary setup with the purchase of a new or used guitar,
to be redeemed at any Long & McQuade location within the initial free-warranty period
(1-year on new, 90-days on used).
This Includes:
Restring (Strings not included).
Tighten and lubricate all hardware.
Clean and test electronics.
Replace battery if needed (Battery not included).
Adjust or rehang loose wiring.
Clean and condition the fingerboard.
Fret polish to remove minor scratches, pits and corrosion.
Cleaning of the entire instrument.
Adjust truss-rod to correct neck relief.
Adjust saddle radius to match fingerboard.
Adjust action at bridge.
File nut slots for proper string movement.
Adjust intonation.
Adjust tremolo bridge setting to player's preference.
Add/remove trem-springs as needed (Parts not included).
Buying a new instrument is an exciting event
and we want to ensure that every instrument we sell comes exactly how the manufacturer intended
it to be. That is why Long & McQuade performs a quality control check for every stringed, brass,
and woodwind instrument over $99 ordered online at Long-McQuade.com.
Our team of experienced staff will unbox your instrument and perform a detailed
inspection to ensure it leaves our warehouse looking and playing great with our QC card signed
and dated for your peace of mind.
We work hard to source the best instruments from around the world from the finest brands.
It is important to us that you are completely satisfied with your new instrument purchase from
day one onwards.
Unlike our free set-up, which is
included within the first year of purchase, this process is done to have the instrument set to the
factory specs rather than to each player's feel or preferences.
We look after the following:
Inspect finish and hardware.
Check electronics to make sure everything is in working order. Check batteries on active pickups.
Inspect strings.
Inspect frets and fretboard.
Check truss rod. Adjust for bow and relief.
Tune instrument to manufacturer's specified tuning.
Check/set action height.
Stretch strings and re-tune instrument and ensure machine heads are working well.
Based on the LL16, the new LL16D features intricate abalone inlay work around the body, head and sound hole. Being reminiscent of L36 series, LL16D offers both laxuarious look and excellent tone.
Features
• Dreadnought Type Body
• Solid Engelmann Spruce Top Treated with A.R.E.
• Solid Rosewood Back & Side
• High Comfort Traditional Neck Profile
• 5ply neck
• Luxury Abalone Inaly
• SRT Zero Impact Pickup
• Includes Gig bag
A.R.E. (Acoustic Resonance Enhancement)
A.R.E. (Acoustic Resonance Enhancement) is an original wood reforming technology developed by Yamaha.
Through precise controll of temperature, humidity, and atmospheric pressure, the molecular properties of the wood can be manipulated into a more acoustically ideal condition, similar to the molecular characteristics of woods in instruments that have been played for years.
New Designed Bracing Pattern
A modified non-scalloped bracing design retains the L series characteristic bright tone while enhancing low-end tone.
High Comfortable Traditional Neck Profile
A reevaluation of string spacing, string height, fingerboard binding, and neck taper led to a new neck shape that better fits todays raditional players. The new design offers stable grip and smooth playability over the full length of the neck.
5-Ply Necks
New 5-ply neck designs are constructed of rosewood and mahogany plies. The design integrates the neck, head, and body into a single unit creating a powerful, rich sound. This approach also creates a strong, stable neck that resists twisting and warping.
LL Body
This traditional Yamaha body style is known for its rich volume, a wide dynamic range, and excellent tonal balance. Beautiful, transparent tone is the result of a design that has been refined by artists around the globe.
Beautiful Abalone Binding
Based on the LL16, the new LL16D features intricate abalone inlay work around the body and sound hole. The inlays look particularly nice on stage where they beautifully reflect the stage lights.
SRT Zero Impact Pickups
The SRT Zero Impact Pickup system is a newly developed passive type pickup configuration designed to minimize the pickups impact on the tone and traditional appearance of the instrument. The system utilizes individual piezoelectric elements for each string to faithfully reproduce the dynamic sound of the L Series and give the instrument outstanding presence when playing in a band.
Specifications
Top: Solid Engelmann Spruce A.R.E.
Back: Solid Rosewood
Side: Solid Rosewood
Neck: Mahogany & Rosewood 5ply
Fingerboard: Ebony
Body Depth: 100-125 mm (3 15/16"-4 15/16")
Nut Width: 44 mm (1 3/6")
String Length: 650 mm (25 9/16")
Body: Dreadnought Type
Tuners: Die-cast Gold (TM-29G)
Standard Accessary: Hard Bag
Bridge: Ebony
Pickups: SRT Zero Impact Pickup
Q & A
There are currently no questions for this product.
Yamaha LL16 1 of 1 customers found this review helpful
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Value
Overall
Product Experience I own it
Closest Store Halifax, Nova Scotia
I purchased an LL16 in November 2023.
I have a D18, a J45, and a Larivee D40. I have owned a Taylor in the past. They are all different so I don't like to say which is best. I will say that when I A-B'd it against a D28 for 20 minutes at L&M, there was very little difference that I could detect. The LL16 is in the same class as all of these for about a third of the price. Also, it is the loudest acoustic guitar I've ever owned or played.
Also, it is, without a doubt, the best value there is in $1000-2000 range.
My two reservations - although I have gigged with it with no issues, I'm not sure whether the pickup is the greatest. I may get a K&K mini or a Schatten.
Secondly, I'll probably replace the factory nut and saddle with bone or a Graphtech .
I have already replaced the tuners with open backed Grovers, but that's more a matter of personal preference.
The takeaway - if you are looking for an acoustic steel string in the $1000 - 3000 range, you must check one of these out.
Mike O'Hara
Halifax
Posted by Mike O'Hara on Mar 31, 2024
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Yes-Giant killer 1 of 1 customers found this review helpful
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Closest Store Dartmouth, Nova Scotia
Much over used, but this deserves to be called a giant killer as the other review here says. Build quality is about as good as a stock guitar gets, and feel is big and comfy. My jaw dropped when I strummed an open E chord. I was willing to droo 4500 on a D-28 but this one just had more...gravitas I guess you might call it.
Posted by Mark on Mar 9, 2024
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This is a Chinese factory made guitar? 1 of 1 customers found this review helpful
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Product Experience I own it
Closest Store Calgary Chinook, Alberta
The features and wood for this price is amazing, as is the quality of the build. All I had to do was tighten the truss rod and this thing was singing like an angel.
There's a full review of the similar LL16D on yt where they even go as far as knocking it off a guitar stand (both ways), and it does just fine. Then they cut it in half and examine the build quality. This is a well made guitar with nothing hidden inside.
Took it over to my buddy's place to compare to his much more expensive Larrivee. Besides being nicer to play with a more comfortable neck, we both prefer the sound of the Yamaha. It has a pleasing chime in the highs and less mids - very similar to a Morgan I once owned.
Posted by D on Jan 22, 2024
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Ridiculous Value for the Money 2 of 2 customers found this review helpful
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Value
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Product Experience I own it
Closest Store Toronto (Bloor St.), Ontario
I have owned Martins, Taylors, Gibsons, you name it. D28, D18, D35, HD28, Taylor 314, J45, still own the last one. This guitar, by far, is as good as any I have played. The action is perfect out of the box, not just the setup, but the string spacing, neck shape and fretboard width are perfectly synched to make you keep playing. The rosewood overtones are scary good and the sustain is super long. The bass is not boomy, but balanced. The B and high E string really stand out when you need to solo on them and they are easy to articulate. Honestly, this is an absurd value for the money. I am shocked it took me 12 years of guitar shopping to stumble into it.
Posted by David on Nov 26, 2023
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Great, deep sounding guitar...but. 1 of 2 customers found this review helpful
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Product Experience I own it
Closest Store Calgary Chinook, Alberta
This guitar sounds great acoustically. Its acoustic sound compares easily to any other acoustic I've played. The action is good, the neck is comfortable and the quality is noticeably excellent. However, if you want to use this plugged in, it's passive pickup is super quiet and without depth. You have to preamp it and use some EQ. Other than that, it's a GREAT acoustic guitar, just not a great acoustic/electric (if that makes sense).
Posted by Dan on Nov 23, 2023
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The giant killer 1 of 1 customers found this review helpful
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Closest Store London South, Ontario
Looked for awhile for a bigger body style guitar since I mostly play parlour size , my heart was set on a Taylor but I saw this beauty and having never owned a Yamaha I figured I’d at least consider one, the sound , beautiful, full and rich, the neck , smooth and comfortable, the aesthetics, warm and inviting yiu to pick it up and play , from the binding to the ebony board and gold tuners this guitar is as classy as it it bold.
I can see why so many people own st least one Yamaha acoustic.
Posted by C.R. on Aug 4, 2023
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I'm Back and loving it 1 of 1 customers found this review helpful
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Product Experience I own it
Closest Store Stratford, Ontario
Started off on guitar with the LL16 many years ago. Back then the odour from the rosewood filled the store on unboxing. But eventually sold it in search of other guitars. Now 12 years later I'm back with a new one after playing various other makes of acoustic guitars. I consider the LL series to be the best value for the money for an acoustic. Yes, the sound system is basic, but plugged into any reasonable acoustic amp and you can get fantastic results. I did change out the plastic pins for Tusq, and that alone made a huge difference to the harmonics and quality of sound. Later added a Tusq saddle, and nut, and frankly would put this guitar up against anything costing twice as much. Heck even Yamaha's LL26 for that matter. The LL will produce plenty of projection and harmonics even with a delicate touch with finger style. Dig in with a flat pick and the structure of the guitar will take anything you care play. Comes with a really well make heavy duty gig back, and when you open it, are greeted with the incredible smell of rosewood.
Posted by IVM on Feb 25, 2023
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Three Albums With This Workhorse 1 of 1 customers found this review helpful
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Value
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Product Experience I own it
Closest Store Bedford, Nova Scotia
I bought this guitar after it was recommended to me by one of the guys at my store. As soon as I picked it up and started strumming chords, I knew it was special. It felt amazing, and sounded the same. It projects clearly, and has a lot of body to the tone. The electronics sound great, and this would be an ideal gigging guitar for anyone from the open-mic'er, to a professional on the big stage. Also, I should note that this guitar went into three albums I've done and it records incredibly well. Dynamic range is very wide, and you can do pretty much any style with it. It is large being a dreadnought so it can definitely be harder to play sometimes, but if you can handle that, the Yamaha LL16 is worth more than the price you pay. Only thing I would change if I had the choice would be to have a strap button installed from factory setup instead of having to get it done after purchase. Not a huge problem, just get your luthier to install one for you and you're set for the gig.
Posted by Joshua R on Jan 28, 2023
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Super pleased 1 of 1 customers found this review helpful
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Product Experience I own it
Closest Store Prince George, British Columbia
I bought the LL 16 four months ago and I can’t put it down. I own a fender and another Yamaha acoustic guitar but this one is by far the best guitar I have played. The sound is awesome and the neck is very easy to get around. Very comfortable…. I love it and it definitely competes with the Taylor and Martin models that are $1,000 more. Great guitar!
Posted by Robert Brown on Jun 8, 2022
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My choice 1 of 1 customers found this review helpful
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Closest Store Kamloops, British Columbia
I have been looking for a new guitar for several months and tried a few demos at Long McQuade. This Yamaha LL16 was the sound I wanted in a guitar...
Very pleased with this purchase.
Posted by Bruce Stratton on Sep 4, 2021
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One of the Best 2 of 2 customers found this review helpful
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Closest Store Kamloops, British Columbia
I searched long and hard for a new guitar.. As soon as I played this Yamaha I knew it was the one. I am certain there are many quality guitars out there .. BUT this one matched what I was looking for in quality... price.. and sound..
Posted by Bruce Stratton on Aug 28, 2021
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Yamaha acoustic ll16 0 of 0 customers found this review helpful
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Closest Store Moncton, New Brunswick
Just bought at L&M carson drive
Hooked on first strum..
Want to thank .Awesome salesperson Blair and the guys..Blair was as excited as i was when purchasing this guitar!
Posted by Mike on May 5, 2021
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Superb Sound 0 of 0 customers found this review helpful
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Product Experience I own it
Closest Store Bedford, Nova Scotia
The Yamaha LL16 sung like an angel the first time I picked it up.
After that, I didn't even consider my other options. I wanted this guitar.
The craftsmanship is flawless, tone rich and thick, and I love the unobtrusive pickup.
When I purchased it, I got my local L&M to install a strap holder on the neck side.
I've recorded two professional albums with it so far, and I can't get enough of the sound.
For any beginning guitar player, this is ideal. But the quality is also great for musicians who gig on a regular basis.
Posted by Joshua R. on Jan 24, 2021
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Best guitar for the money!! 1 of 1 customers found this review helpful
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Product Experience I own it
Closest Store Fredericton, New Brunswick
As good as any other dreadnought made by the big name companies. Much better value. I have played a couple guitars very slightly better than this but they were way more expensive.
Posted by Russell on Jan 11, 2021
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Best acoustic on the market 4 of 4 customers found this review helpful
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Product Experience I own it
Closest Store Saskatoon, Saskatchewan
I spent well over an hour in store with my heart set on purchasing a Gibon J45 Studio or J15. After playing this guitar I was blown away. The Gibson's could not compete. This guitar resembles my Martin D28 in sound and quality. Amazing value!
Posted by Dustin on Dec 24, 2020
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Outstanding Guitar 3 of 3 customers found this review helpful
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Product Experience I own it
Closest Store Toronto (Bloor St.), Ontario
I recently purchased an FGX3 and it sounded so good, wanted to explore other Yamaha high end guitars. Purchased the LL16 ARE used for $800 on Kijiji from a fellow near Toronto who only had it for a couple of months and was upgrading to a Martin. I got it home, set it up with Elixir Phosphur bronze lights, tweaked the truss and saddle a bit to my action liking and wowzers what a sound. The passive pickup is very good (reminds me of a K and K mini), intonation is bang on, playability and volume all over the neck is consistent and rich. Tuners are super smooth and precise and overall the guitar is stunning to look at. One cannot go wrong with one of these for the price point.....seriously ! Has a brighter louder sound than the FG3 and I would rate the FG3 as a better guitar (which would explain the price difference) however I sincerely enjoy the playing experience of the LL16. Play one if you can find one in stock anywhere and I am confident you will leave with it. Yamaha is knocking it out of the park on many levels. Also their Chinese factory is owned by Yamaha..,no other guitars are made there and quality control is top notch on instruments leaving it. LLs and FG3s are also hand assembled within that factory with expert luthiers so explains the fine tuning and top notch QA. As for the soft case with the LL16, L&M always trade that on a hard case for minimal dollars....I have been using L&M for ten years now and always top notch. As well they finance based on you, not a bank or credit crap so if you pay your bill consistently, you can get great instruments on payment plans that are affordable. Especially good for working musicians....who usually always make sure their kit payments are paid.
Posted by James MacDonald on Dec 23, 2020
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Yamaha LL16ARE 1 of 1 customers found this review helpful
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Closest Store Ottawa, Ontario
Owned this guitar for 6 months now. Beautiful materials/ Superb build-quality, and ....fantastic sound. My 'go to' guitar for most everything.
Comes with a really nice padded case ( which is lightweight - I like that)
I would have given it a 5/5 for features, except mine came with 'plastic' pins in the bridge, and also plastic nut and plastic saddle ??? The quality of woods and quality of construction is otherwise 'amazing'. Better sound and better materials than some other guitars in the 3K -4K range.
Posted by Den Bronson on Dec 18, 2020
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Yamaha LL16 1 of 1 customers found this review helpful
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Closest Store Ottawa, Ontario
For just $1100, this is an amazing guitar ! ARE treated Engelmann top is gorgeous and really rings out. I would go 'head to head' with this guitar against a lot of Martin's or Gibsons priced at three time the price of this one. The quality of wood in this guitar is phenomenal.....beautiful solid Indian Rosewood back and sides / Engelmann spruce top has beautiful 'hazel' patterns running across it's width / 5-ply neck with Padauk strips for extra strength / closed, gold plated tuners from Yamaha, which work well / Abalone rosette and Abalone fret markers / SRT sound pick-up system works great / *** I would have given this guitar a 5/5 but for the fact that (for some weird reason) Yamaha installed a ( on mine at least ) plastic nut and a plastic bridge ??? and also, it comes with a lovely padded case ....but I would have much rather had an actual 'hard shell' case.
Posted by Dennis Bronson on Sep 27, 2020
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Ll16 lefty yamaha 2 of 2 customers found this review helpful
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Closest Store Ottawa, Ontario
This is an amazing guitar, plays very nicely, very nice tone, bright and long notes that resonate very. The satin neck allows for very easy glide. A gem to play.
Posted by Marc sicard on Sep 3, 2020
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Yamaha LL16-12 2 of 2 customers found this review helpful
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Product Experience I own it
Closest Store St. John's, Newfoundland and Labrador
Once I started exploring 12-string, solid spruce/rosewood options the field narrowed pretty fast. There aren't a lot of 12-string production guitars with these specs at any price -- much less, with an (aged) Engelmann spruce top and ebony fingerboard, maple (body and neck) binding and just a tasteful touch of abalone. I have other guitars so this wasn't intended to be my main player, rather another sonic option in the toolkit. Once I picked up this one, I knew it was special -- the neck was chunky and comfortable and the first strum resonated for what seemed like 5 minutes! Clear and articulate. But what surprised me most was the price/value. Now in my late 50's, I only came back to guitar within the last 7 years and wanted to build a small collection of upper-mid range instruments with individual voices from the best builders, Taylor (414ce), Martin (000-15sm), Fender (US Telecaster), Godin/LaPatrie (Concert), etc. And while I knew Yamaha was a quality product at a good price, I hadn't really considered one before coming across this beauty -- nor had it crossed my mind to own an asian-built fiddle. So, what I've learned is that there really are still great deals out there and once I parked my NA-made biases and just evaluated materials, build quality, playability, and sound -- I realized that the LL16-12 is as good as a sub-$3000 production guitar as any on the market. And I was lucky enough to find a lightly-played used one at that -- so I'm more than satisfied with this baby and you will be too.
Posted by Devril on Aug 1, 2020
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Unbelievable Quality/Performance 1 of 1 customers found this review helpful
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Product Experience I own it
Closest Store Brantford, Ontario
I've had the guitar for a year and a half and I'm still blown away with it. Was mostly an electric player until I got this acoustic. It looks and sounds incredible and plays even nicer. The neck/frets are extremely comfortable to move around on, while the strings are nicely spaced towards the bridge for finger picking. Overall build quality is excellent, and the rosewood back and sides look fantastic. Hands down this is the best acoustic for under 1000$, and I actually chose it over a Gibson at double the cost. Highly recommend this one!
Posted by Jesse on May 23, 2020
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LL16 Unbelievable! 3 of 3 customers found this review helpful
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Product Experience I own it
Closest Store Brampton, Ontario
I was not looking for an acoustic guitar but tried this model in-store and after about 30 minutes of playing she was coming home w me. The sound was great and Yamaha didn't skimp on the appointments - binding all around, abalone inlays, rosewood, spruce top, factory pickup, etc. The only drawback is I would have preferred a hardshell case but overall, top marks across the board.
Posted by Andrew on Nov 6, 2019
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yamaha ll16 are 5 of 6 customers found this review helpful
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Closest Store Sydney, Nova Scotia
This guitar will easily match or surpass any Gibson or Martin at four times the price.
Every time I pick it up it just blows me away. Don't matter where it's made, it's the quality control that matters. This LL16 is flawless in sound, looks, and build.
Posted by Brian Norman on May 29, 2019
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Top quality Guitar!! 6 of 6 customers found this review helpful
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Closest Store Fredericton, New Brunswick
Great instrument. Deep tone on the low end and bright on the high end. Lots of volume. The pickup is great as well. The sound and playability is comparable to guitars four times its price.
Posted by Russell on Apr 1, 2019
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Equal to my US made Martin 5 of 5 customers found this review helpful
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Closest Store Peterborough, Ontario
My wife purchased the left handed version of this guitar last year and she loves it. I was looking for another high end guitar so I went to L&M and tried all the different ones, including the Gibson Dove and Gibson Songwriter models. This Yamaha beauty actually sounds better to me than either of the two Gibsons I tried, and has a much better price tag. I was concerned about the fact that is is made in China, but am concerned no more. The build quality, sound and feel are all outstanding! Plugged in, the pickup sounds clean and true to the acoustic vibe of this amazing guitar. In short, it is well worth the money.
Posted by Rick on Oct 29, 2018
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My new favorite 7 of 7 customers found this review helpful
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Closest Store Edmonton North, Alberta
I sat in L&M for about 6 hours one day trying out new acoustics. A&B different models. i tried all the high end ones. Over the years my martin neck had shifted and never felt the same. i needed a new high end beauty. My wife suggested i try out this yamaha. i picked it up and was immediately blown away by the first chord i strummed. Theres nothing on this guitar that is a gimmick. the ARE treatment is real and produces the loudest most resonant acoustic i ever played. I fully enjoy playing acoustic again. The build quality is simply amazing. i shied away from this guitar because of the fact its made in china. Dont let that fool you like it did me. This is a better build than a gibson dove which has 6 times the price tag. I strongly recommend trying one of these out. I cant say enough good. its a true joy to play with the best sound ive found out of many acoustics ive had.
Posted by RJ on Oct 3, 2018
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A very nice dread ! 6 of 6 customers found this review helpful
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Closest Store Sudbury, Ontario
Yamaha has done a great job on the LL16 from China. The build quality is spot on! This is not a contract product. It is from Yamaha plant operating under Yamaha quality control. The all solid wood combination of ebony bridge and fingerboard, rosewood body, mahogany neck, spruce top is a classic. The abalone markers and rosette are tight. Cream neck/headstock binding are classy, not to mention the maple body binding. Chunky bridge aids sustain. 12 side braces add to body strength and distribute vibrations. Tortoise pick-guard is cool. And, an under saddle passive pickup. No silly batteries to play around with. Comes with a soft shell case with foam panel reinforcement. Don't think "bag", think "case". This dread is a riot to play. Big bottom but also handles the highs just fine. Good signal coverage of all 6 strings. Comfortable neck profile for solid chords and quick leads. There is a big field of choice out there now. I tried many dreads, including US made. The build and value, for me, is right here, Yammie LL16 A.R.E.. Solid Cool!
The folks at Burlington L+M were very helpful and with free and fast shipping (1.5 day) by Purolator to my door in the Soo. Right on L+M!!
Posted by Rob-Bob on Feb 15, 2018
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Very Nice 5 of 5 customers found this review helpful
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Closest Store St. John's, Newfoundland and Labrador
I was in the market for a solid wood guitar and had been looking at Martins in the $2000 price range. The second I played this guitar I knew it was right for me. The sound just booms out of this thing and it also sounds great plugged in using just the passive pickup. I am extremely happy with this purchase!
Posted by Jamal on Jan 8, 2018
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Protect your investment with the Long & McQuade Performance Warranty
A warranty can be a very important factor when making a buying decision. Because repairs can be very expensive in terms of parts and labour costs, manufacturers usually only provide one year limited warranties that generally only cover items that malfunction due to a manufacturer’s defect. With an important purchase such as a musical
instrument or piece of studio gear, however, many people want to have the peace of mind in knowing that their investment will be protected should the product no longer be performing at 100%.
Because of this, Long & McQuade provides our customers with a FREE one-year Performance Warranty on most of our products. The Long & McQuade Performance Warranty supplements the manufacturer’s warranty to ensure that our customers receive complete “no hassle” warranty coverage within their first year.
How does the Long & McQuade Performance Warranty differ from most manufacturers' warranties?
Performance Guarantee: Normal wear and tear is covered, so your product will be performing as well as the day you purchased it for the entire duration of the coverage. Band and Orchestral Performance Warranty does not include replacing pads or cleaning for woodwind instruments, unless deemed necessary by our repair staff. Ultrasonic cleaning for brass instruments will be provided if deemed necessary by our repair staff, but is not routinely offered under the Performance Warranty.
Product Replacement: If your product cannot be fixed or costs too much to fix, we will replace it with the equivalent model for no additional charge. If this is not possible, a full refund will be provided.
No Lemon Policy: Your product will be replaced should the same problem occur multiple times.
Convenient: Easy drop off and pick up of the product at any Long & McQuade location.
Guitar Setup: Guitars purchased at Long & McQuade come with 1 free setup, to be redeemed within 1 year for new guitars and 90 days for used guitars.
Loaners Available: A loaner product may be given while the product is being repaired.
Power Surge Protection: Your product is covered even if damaged from a power surge.
Accessory Coverage: Any peripheral devices or accessories that come with your product (i.e. foot pedal, case) are also covered.
Commercial Use Coverage: Music and recording professionals who purchase gear for “heavy-use” commercial purposes will still be covered.
Long & McQuade reserves the right to restrict the purchase of additional years of Performance Warranty. Used products come with a 3-month Long & McQuade Performance Warranty. Some products (i.e. computers, software, cymbals and other items) are covered only by the manufacturer‘s warranty. Consumables (i.e. strings, reeds, drum sticks, batteries, tubes, cross faders) are excluded as they are designed to be replaced. Cosmetic Damage, Accidental Damage, or problems caused by Humidity or Temperature Issues are not covered. Speakers damaged by overpowering are generally not covered. Our coverage does not provide compensation for loss of use. As of June 2018 the Performance Warranty is no longer transferable. The warranty is only valid in Canada.
Purchasing additional years of coverage
Some manufacturers provide warranties for longer than 1 year; however, these are usually limited warranties that do not provide the same coverage as the Long & McQuade Performance Warranty. Customers interested in more complete and convenient (but not necessarily longer) coverage are still able to purchase additional years of the Performance Warranty.
If you are interested in receiving this coverage for longer than one year, you have the option of purchasing additional years of the Performance Warranty. The pricing is as follows:
NEW products: 4% of the current new selling price to double the warranty from 1 year to 2 years. 4% for each additional year.
USED products: 4% of the current new selling price to increase the warranty from 3 months to 1 year. 4% for each additional year.
GUITARS: 4% of the current new selling price to double the warranty from 1 year to 2 years. 4% for each additional year. $45 maximum. An additional free setup is not included with additional purchased years of Performance Warranty.
BAND and ORCHESTRAL instruments: 4% of the current new selling price to double the warranty from 1 year to 2 years. 4% for each additional year.
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When ordered you will be contacted with an expected delivery date.
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What is the Long & McQuade Advantage?
Long & McQuade is a family-owned Canadian business that has been servicing the Canadian music industry for over 60 years. Our experienced team of experts offers the highest level of before- and after-sale service. Our policies and services are designed to provide you with the ideal shopping experience.
Performance Guarantee - normal wear and tear is covered, so your product will be performing as well as the day you purchased it for the entire duration of the coverage. 100% Parts and Labour Coverage.
Product Replacement - if your product cannot be fixed or costs too much to fix, we will replace it with the equivalent model for no additional charge. If this is not possible, a full refund will be provided.
No Lemon Policy - your product will be replaced should the same problem occur multiple times.
Convenient - easy drop off and pick up of the product at any Long & McQuade location.
Guitar Setup - Guitars purchased at Long & McQuade come with 1 free setup, to be redeemed within 1 year for new guitars and 90 days for used guitars.
Loaners Available - a loaner product may be given while the product is being repaired.
Power Surge Protection - your product is covered even if damaged from a power surge.
Accessory Coverage - any peripheral devices or accessories that come with your product (i.e. foot pedal, case) are also covered.
Commercial Use Coverage - music and recording professionals who purchase gear for “heavy-use” commercial purposes will still be covered.